Refund policy

Thank you for shopping with zaplify. We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.

5-Day Return Policy

We offer a 5-day return policy, which means you have 5 days from the date you receive your item to request a return.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging.
You must provide proof of purchase (order number or receipt).
The return request must be made within 5 days of delivery.

If 5 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

Items marked as final sale
Gift cards
Personalized or custom-made products
Perishable goods (if applicable)
Items damaged due to misuse or improper handling

How to Start a Return

To initiate a return, please contact us at:

📧 managerkaifbelal@gmail.com

Include the following details in your email:

Your full name
Order number
Reason for return
Photos of the product (if damaged or defective)

Once your return request is approved, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damaged or Wrong Items

Please inspect your order upon delivery. If you receive:

A damaged item
A defective product
The wrong item

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method.
It may take 5–10 business days for your bank or payment provider to process and post the refund.

Shipping charges (if any) are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at managerkaifbelal@gmail.com.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.